Encompass Reviews
Encompass has an overall rating of 4.3 based on 69 reviews. Customer feedback on Encompass is mixed: Encompass reviewers highlight positive aspects like user-friendly interface, comprehensive features, excellent customer support, competitive pricing, which strongly appeal to small to medium-sized businesses, startups, entrepreneurs, project managers. However, Encompass is often criticized for its limited customization options, occasional technical glitches, slower response times during peak hours, lack of advanced analytics.
69 reviews
5 Stars
13
4 Stars
3
3 Stars
6
2 Stars
0
1 Star
0
How would you rate Encompass?
All Encompass Reviews (69)
willa_Gardner75
May 09, 2026
"Clear fees made it easy to plan"
I really appreciated seeing the fees upfront. There were no random extra charges later, so I knew exactly what I was paying and could budget for it without any surprises.
0
Reply
Joyce.hunt
May 01, 2026
"Return Was More of a Hassle Than I Expected"
I ordered a part from encompass.com and then ended up not even needing it, so I had to go through the whole return process. The return did work in the end, but it felt like extra work I didn’t really want to deal with, and the refund took longer than I expected to show back up. Customer service did respond when I reached out, but it wasn’t exactly quick. Overall, it wasn’t a terrible experience, just kind of annoying. I might use them again if I really needed a specific part, but I wouldn’t be in a rush.
0
Reply
Michael-dudley
April 03, 2026
"Arrived just fine"
It was packed good and showed up with no damage at all, so yeah, all good there...
0
Reply
Cristina_mcclain80
March 21, 2026
"I paid for my parts on encompass.com and..."
I paid for my parts on encompass.com and, the whole payment part was painless. I entered my card info, submitted the order, and it went through right away without making me retry it or wonder if something froze. I also got the confirmation email quickly, which I always appreciate because otherwise I start checking my bank app and inbox over and over to make sure the order actually happened. There were no weird duplicate charges, no random error messages, and no confusing checkout steps. It was just a normal, straightforward checkout experience, which is really all I wanted.
0
Reply
JohnShrefler_53
March 12, 2026
"Helpful support, just a bit slow"
I reached out to Encompass support about an issue with a part, and the tech support person definitely seemed to know their stuff. They gave me the info I needed, so that part was good. It just took maybe a couple of back-and-forth messages longer than I expected, and the replies were short. Not a bad experience, but not exactly smooth either. Around 3 stars feels about right.
0
Reply
dane.Lopez
March 08, 2026
"Canceling wasn’t no big hassle"
I had to cancel my order, and it went easier than I thought it would. I did have to send one extra email to confirm everything, but the refund came through just fine. It wasn’t perfect or anything, but I can’t say it wasn’t handled quickly overall.
0
Reply
hello_sara167
February 24, 2026
"Orders do come through, so that part is…"
Orders do come through, so that part is fine, but the updates are just way too slow sometimes. It gets frustrating not knowing what’s going on in real time. I like using it, but if the update speed doesn’t improve, I might have to start looking for another option.
0
Reply
james1973
February 22, 2026
"I ordered a replacement part from..."
I ordered a replacement part from encompass.com and it showed up exactly as expected. The quality feels solid, and once you put it in place, you can tell it fits like it’s supposed to. No issues at all on my end. I’d definitely buy from them again if you ever need a part like this.
0
Reply
agnes2005
February 20, 2026
"The install help was okay and did..."
The install help was okay and did point me in the right direction, but a few steps weren’t super clear to me. I’ll admit I felt kind of embarrassed having to go back and reread parts a couple times, but I eventually figured it out...
0
Reply
Carole.curry
February 12, 2026
"Mostly right, but one part was a little off"
I ordered a replacement part and, for the most part, everything showed up as expected. One small piece wasn’t quite what I thought I was getting, which was a little annoying at first. I’m guessing they may have substituted it or updated the design, but I don’t really know for sure. After I checked it over and made sure it fit, it ended up working fine. Shipping was decent, nothing especially fast or slow. Overall, it worked out, but it wasn’t a totally smooth experience.
0
Reply
Jeremy.fellin
February 03, 2026
"Honestly, they had exactly what I needed"
I was having a hard time finding this part anywhere else, but they actually had it in stock. Super glad I checked with them.
0
Reply
Anna_ortiz84
February 01, 2026
"Exactly the Right Part"
I was a little unsure about ordering a replacement part online. Nervous. But the compatibility info on encompass.com was right on the money. I put in my model number, found the part, and when it showed up, it matched my appliance exactly. Perfect. No guessing, no returns, no hassle. Super simple process and it saved me a ton of trouble
0
Reply
joseph.Chisholm
January 31, 2026
"Decent, but not exactly a bargain"
I was a little annoyed at the time because I really just wanted to get the part ordered and move on. Encompass did have what I needed, and the site was simple enough to use. The part showed up as expected, so no complaints there. The only downside was the price after shipping, which felt a bit high. Not awful, just not much of a deal. I’d probably use them again if I couldn’t find it cheaper somewhere else...
0
Reply
MauriceWhite_13
January 13, 2026
"The diagrams made it really easy to..."
The diagrams made it really easy to find the right fridge part, and the docs matched what I had at home. The only small gripe is that I had to click around a bit before I felt totally sure it was the exact piece. But once I found it, ordering was simple and there was no guessing this time.
0
Reply
Tracy-smith
January 08, 2026
"Ordering was super simple tbh. I found…"
Ordering was super simple tbh. I found the part I needed quick, checkout didn’t give me any problems, and the payment went through fast. No complaints here lol
0
Reply
EvelynLebeouf_64
January 06, 2026
"Quick help with my order"
I had a question about my order, nothing too complicated, but I wasn’t totally sure what was going on with it. Customer service got back to me quicker than I thought they would, and the answer was clear enough that I didn’t have to keep going back and forth. Overall, it was easy and I’m happy with how it turned out
0
Reply
ThomasJames_06
January 01, 2026
"Tracking was really easy to keep up with"
I ordered a part from encompass.com, the tracking was one of the better parts of the whole experience. It was clear and easy to follow from the time it shipped all the way through to when it was out for delivery. I didn’t have to sit there wondering where the package was or keep guessing if it was actually moving, which I really appreciated. Everything was laid out in a way that made it simple to know what was going on, and that made the wait a lot less annoying
0
Reply
claudia_Chatman77
December 29, 2025
"Pretty easy to manage my account"
Umm, overall managing my account on Encompass has been easy. Logging in has worked fine, my order info is simple to find, and updating my details didn’t take much time. One page did load a little slow for me once, but it wasn’t a big deal. Overall, good enough for me — 4 stars.
0
Reply
john.Moodie
December 26, 2025
"Found what I needed fast"
Found the part I needed quick, honestly. The website was easy to use and checkout went through fine, no messing around or weird hassle. I’d defintely use them again.
0
Reply
evelyn_Lum01
December 21, 2025
"I ordered a replacement part, it…"
I ordered a replacement part, it showed up faster than I expected. The tracking was simple to follow, the box arrived in good shape, and yeah, I was happy with how quickly Encompass got it shipped out.
0
Reply
Have a question about Encompass?
Log in to ask your Encompass question!
Customer Reviews
Ask a Question
